Reference

What You Agree To When You Use gcup88

These terms set out how your gcup88 account works — what you can do, what we expect, and how we handle disputes, deposits and account access.

Account eligibility where local law permitsTouch 'n Go eWallet, Boost, GrabPay deposit rulesWithdrawal verification processAccount suspension and closure policyDispute and contact procedure
gcup88 What You Agree To When You Use gcup88
ACCOUNT PROTECTION

How We Uphold These Terms for You

Our commitment under these terms is not just about what you must do — it also covers what we do to keep your account and transaction data handled correctly. From how deposits clear through Boost or GrabPay to how withdrawal requests are verified, every step follows a documented process that we apply consistently.

Account Security

Your account is protected with session authentication and OTP verification on sensitive actions. We do not share your login credentials or personal account data with unaffiliated third parties.

Transaction Records

Every deposit and withdrawal made through Touch 'n Go eWallet, Boost, GrabPay or FPX is logged against your account. You can request a statement of your transaction history through the account settings page.

Data Retention

We retain account and transaction records for as long as required under applicable regulations. If you close your account, we will explain which records we are required to keep and for how long.

Dispute Resolution

If you believe a term has been applied incorrectly to your account, contact us in writing. We will review the case, communicate our findings, and where we are at fault we will correct the outcome.

TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear, or if you need to raise a concern about how they have been applied to your account, our support team is here to help. You can contact us through live chat, email or our in-app messaging channel — each route connects you to a team member who can address terms-related questions directly without redirecting you through generic help scripts.

Team online

Live Chat

Start a live chat session from the account dashboard to raise a terms query. A team member will respond directly — no automated queue deflection for account matters.

Email Support

Send your terms or dispute query to our support email address. Include your account ID so we can locate your record and respond with a specific, accurate answer.

In-App Messaging

Use the messaging tab inside the mobile account view to submit a terms question. Replies come back to the same thread so the conversation stays in one place.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering account eligibility, payment rules, changes to terms, and what happens when disputes arise. If your question is not answered here, reach out through live chat or email with your account ID ready.

Yes. These terms govern your account regardless of which payment method you use. For Touch 'n Go eWallet, GrabPay or Boost transactions, the respective provider's own payment conditions also apply alongside ours.

We publish all updates directly on this page and we aim to notify you through your account when material changes are made. Continuing to use your account after an update means you accept the revised terms.

Depending on the nature of the breach, we may suspend or close your account. We will communicate the reason in writing and, where applicable, tell you how to appeal the decision.

Contact us via live chat or email with your account ID and a description of the issue. We aim to acknowledge disputes promptly and communicate a resolution in a reasonable timeframe.

Yes, the same terms apply to all accounts opened by those in Malaysia where local law permits. Access to the platform depends on your local legal position — we do not override that with our own terms.

Yes. Submit a request through account settings or by emailing support with your account ID. We will provide a record of your transactions and account activity as required under these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.